To understand which framework suits more, we should see the difference between ITIL and COBIT.

The difference were already posted in ITSM blog 2 , however after detail study of sources , i could see that there are few similarities which needs to be considered.

VR technology requires, development, testing and support of management which is entire IT service modules. Comparision between ITIL and COBIT are stated below and discussed in class.

There are big overlapping of things like the primary objective in ITIL is service strategy where we understand the business goals and the same is done in governance of COBIT in evaluate direct and monitor phase, however, additional direction to goals is dealt in governance phase but cobit doesn’t address few things like financial and business relationship which are dealt in align, plan and organize phase.

• Service design and transition of ITIL is similar to build, acquire and implement phase of COBIT.
• Monitor phase of ITIL tasks are similar to Monitor, access and evaluate of COBIT.
• Things that needs to be considered while choosing the tech are:
• COBIT is generalized and can be applied in any industry , however , ITIL is more suited for IT environments only.
• Scope of modules when considered, COBIT has an advantage since it covers more modules than ITIL.
• COBIT primary focuses on governance modules, even though it applies both governance and stratergy and follows top-down approach. ITIL follows bottom to up approach focusing mostly on management sides of ITIL.
• COBIT aligns business goals and it services with set of rules . It includes risk analysis ,resources and efficiency of it systems. ITIL manages it services and departments and provides continous oppurtunity to operate .
• COBIT provides benchmarks in case of failure. ITIL uses service design and transition phase to provide resources .

Now, observing these differences and similarities as a team we compared the technology requirement and i feel COBIT as best suit but hybrid is what as a team suggested, We would like to work on hybrid structure if time permits.

challenges faced in implementing were well described and i shared with team to have a look before deciding